Refund and Returns Policy

Thank you for shopping with ISRA Fashion. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.
• All original tags and packaging must be intact.
• A valid proof of purchase (order ID or invoice) is required.
• The product should not be damaged or altered by the customer.
• Items purchased during special sales or clearance may not be eligible for return (if applicable).

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized T-shirts.
• Innerwear or items that are not suitable for hygiene reasons.
• Products purchased during final sale or clearance.
• Items returned without original packaging or tags.

3. Return Process

To initiate a return, please follow these steps:

1. Email us at [your email address] within 7 days of delivery.
2. Include your Order ID, reason for return, and clear photos of the product (if damaged or defective).
3. Our support team will review your request and provide return instructions.
4. Once approved, you will need to ship the product to the address provided by our team.

4. Refunds

• After receiving and inspecting the returned item, we will notify you about the status of your refund.
• If approved, the refund will be processed within 5-7 business days.
• The refund will be credited to the original payment method.
• Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product.

5. Exchanges

We offer size exchanges for T-shirts, subject to availability.

• Exchange requests must be made within 7 days of delivery.
• If the desired size is unavailable, a refund or store credit will be issued.
• Customers may be responsible for return shipping costs, except in cases of defective or incorrect items.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos as proof. We will arrange a free replacement or full refund, including shipping charges.

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
• Once the order has been shipped, it cannot be cancelled.

8. Return Shipping Costs

• Customer Responsibility: For size or preference-based returns.
• ISRA Fashion Responsibility: For damaged, defective, or incorrect items.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Brand Name: ISRA Fashion
• Website: https://www.israfashion.in
• Email: support@israfashion.in
• Phone/WhatsApp: +91 9685466971
• Business Address: G2, Gulmohar Niketan – Basant Vihar, Indore,Madhya Pradesh , 452010